As a Bailiff Support Officer at coeo, you support our bailiff partners in the legal follow-up phase of debt collection cases. You are responsible for preparing case files: checking, assessing, and supplementing them with the correct data and documentation to ensure a proper handover. In doing so, you strictly follow legal procedures and work in accordance with established process standards.

You play a central role in communication with courts, debtors, clients, and external parties. You handle objections, process additional information, and ensure clear and timely coordination with all stakeholders involved.

Within the team, you also take on a coaching role. You support colleagues in their development, actively share knowledge, and encourage collaboration and ownership. In addition, you contribute to the continuous optimization of work processes. You think along on improvements and, where necessary, take over tasks from the team leader to ensure continuity.

This role requires legal accuracy, a customer-focused mindset, and the ability to bring structure to complex case files. Your commitment ensures that the debt collection process is continued with care and a human-centered approach—fully aligned with our vision of socially responsible debt collection.

You are analytically strong and work with great accuracy. You understand that legal case files require careful handling, structure, and a sharp eye for detail. You function well within a team and have a coaching, motivating attitude towards colleagues.

In addition, you enjoy taking initiative and actively contributing ideas to improve and streamline processes. You can easily switch between different cases, systems, and conversation partners, and you maintain an overview even when the pressure increases.

You are available for at least 32 hours per week and have an excellent command of the Dutch language, both spoken and written. Experience within the debt collection industry or legal services is a plus, but not a requirement. We value your motivation, potential, and willingness to learn more than prior experience.

At coeo, socially responsible debt collection is central. That is why obtaining the NVI* certificate is part of this role. You will be fully supported in this process: coeo covers the training costs and guides you throughout the trajectory, enabling you to further develop your knowledge and professionalism.

*Dutch Association of Certified Debt Collection Companies (NVI)

• Work-from-home and travel expense reimbursement
• 25 vacation days based on full-time employment
• Opportunities for career growth
• Pension scheme via BrandNewDay
• Unlimited training and development budget
• Alleo: Individual flexible benefits budget
• Company outings and social events